Shipping & Returns


Free shipping to: United States, Canada, United Kingdom, European Union.

Your order will be delivered by Fedex within a time frame of 3 to 5 business days after the making process is completed.

If there is a delay in the shipment of your order, please contact us at we will ensure a faster response rate.

All rugs are carefully cleaned before they are shipped off to their new owners. 

Making Process

Weaving takes 5 to 6 weeks plus 1 week for washing, cleaning, softening, and drying.

Return Policy

All orders are final and we cannot accept returns. Please ensure all measurements, colors, and design are correct before submitting your order!

Customs fees may be imposed upon arrival of a parcel and it’s the responsibility of the customer to pay it.


If you received your order damaged, please contact us immediately via our support email to resolve the issue.

Please save all packaging materials and damaged goods before filing a claim.